PRIVACY POLICY

Lyla Atelier by Lyla Worldwide Trading

At Lyla Atelier, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our website and services, you agree to the terms of this Privacy Policy.


INFORMATION WE COLLECT

We may collect the following types of personal information when you interact with our website or make a purchase:

  • Full name

  • Contact number

  • Email address

  • Shipping and billing address

  • Payment details (processed securely via third-party providers)

  • Purchase history and preferences

  • Device information (IP address, browser type, etc.)


HOW WE USE YOUR INFORMATION

Your information is collected and used for the following purposes:

A. Order Processing & Fulfillment

  • To process and deliver your orders

  • To manage payments and transactions

  • To provide order updates and customer support

B. Internal Marketing & Communication

By providing your contact details, you consent to Lyla Atelier using your information for:

  • Promotional campaigns

  • Marketing messages (SMS, WhatsApp, Email)

  • Exclusive offers, product launches, and updates

  • Personalized recommendations based on your shopping behavior

You may opt out of marketing communications at any time by contacting us or following the unsubscribe instructions provided.


Website Improvement

  • To improve user experience

  • To analyze website traffic and performance

  • To enhance our products and services


DISCLOSURE OF INFORMATION

We do not sell or rent your personal data. However, we may share your information with:

  • Payment gateways (for secure transaction processing)

  • Shipping and logistics partners (for delivery purposes)

  • Service providers assisting in website operations and marketing

All third parties are required to handle your data securely and in compliance with applicable laws.


DATA PROTECTION & SECURITY

We implement appropriate technical and organizational measures to protect your personal data from:

  • Unauthorized access

  • Misuse or disclosure

  • Loss or alteration

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


DATA RETENTION

Your personal information will be retained only as long as necessary for:

  • Fulfilling the purposes outlined in this policy

  • Complying with legal, accounting, or reporting requirements


YOUR RIGHTS

Under applicable laws, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Withdraw consent for marketing communications

  • Request deletion of your data (subject to legal obligations)


COOKIES & TRACKING

Our website may use cookies to:

  • Enhance browsing experience

  • Remember user preferences

  • Analyze site traffic

You may choose to disable cookies through your browser settings.


THIRD-PARTY LINKS

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.


CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time.
Changes will be effective immediately upon posting on this page.


CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via:

  • Email: lyla.ateliermy@gmail.com

  • WhatsApp: +601169883872




By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Lyla Atelier by Lyla Worldwide Trading